政大機構典藏-National Chengchi University Institutional Repository(NCCUR):Item 140.119/115738
English  |  正體中文  |  简体中文  |  Post-Print筆數 : 27 |  全文笔数/总笔数 : 113318/144297 (79%)
造访人次 : 50963759      在线人数 : 919
RC Version 6.0 © Powered By DSPACE, MIT. Enhanced by NTU Library IR team.
搜寻范围 查询小技巧：
  • 您可在西文检索词汇前后加上"双引号"，以获取较精准的检索结果
  • 若欲以作者姓名搜寻，建议至进阶搜寻限定作者字段，可获得较完整数据
    •  进阶搜寻


    请使用永久网址来引用或连结此文件: https://nccur.lib.nccu.edu.tw/handle/140.119/115738


    题名: 政治大學圖書館非典型勞動力運用與影響研究
    The application and impact of atypical employees in National Chengchi University Libraries
    作者: 黃聆覲
    Huang, Ling Chin
    贡献者: 蔡明月
    Tsay, Ming Yueh
    黃聆覲
    Huang, Ling Chin
    关键词: 非典型勞動力
    大學圖書館
    兼任助理
    工讀生
    人力資源
    Atypical employees
    University library
    Student assistant
    Part-time worker
    Human resource management
    日期: 2017
    上传时间: 2018-02-02 11:11:28 (UTC+8)
    摘要: 本研究以政治大學圖書館為研究個案。採用問卷調查法及深度訪談法，從召募、教育訓練及規劃管理三面向，探討政治大學圖書館人力資源運用現況，瞭解圖書館如何運用兼任助理，進而強化其與圖書館的組織關係，並有效提升圖書館服務。
    　　本研究針對研究目的及研究結果，歸納重要結論：（一）政治大學圖書館非典型勞動力運用現況為需透過「召募」兼任助理來協助，支援正式人力不足之狀況，且多數兼任助理人力以讀者服務部門為主支援單位，並維持正常開館運作；（二）政治大學圖書館非典型勞動力召募方式，主要從「服務課程」與「宿舍志工服務」之訓練中徵詢適合人選，節省管理人員教育訓練時間；（三）政治大學圖書館對非典型勞動力教育訓練，費時但不可省略之，需配合實際操作學習，瞭解圖書館的服務型態與溝通應對方式，以提升圖書館的服務品質；（四）政治大學圖書館對非典型勞動力規劃及管理，主要由館員安排分配工作，以兼任助理之「工作態度」、「配合度」及「工作表現」，為其工作品質之檢視項目；（五）運用非典型勞動力對政治大學圖書館所產生的影響，因學校更換進用制度，雇用費用增加，可任用人數相對減少，但增加耗費行政程序之成本，及增加館員管控兼任助理工作時數。依據研究結果，提出相關建議，以作為參考。
    In this study, National Chengchi University Libraries (NCCU Libraries) is selected as the research setting with questionnaire survey method and in-depth interviews to explore the application and impact of atypical employees. From the aspects of recruitment, employee training, and planning and management, the study aims to investigate the current situation of human resource management in NCCU Libraries, to understand how the library utilizes student assistants, the thus to strengthen the organizational relationship between the library and those assistants and also effectively improve library services.
    Based on the research purposes and the results of the study, five important conclusions are reached: (1) Current utilization of atypical employees in NCCU Libraries: student assistants are recruited to ease manpower shortage of the Libraries, and most of them are arranged to support the sections related to reader services and to maintain normal operation; (2) Recruitment of atypical employees in NCCU Libraries: student assistants are mainly chosen from those who take service-learning course or participate dormitory volunteer service in NCCU Libraries and have already trained by librarians in order to save training time; (3) Employee training for atypical employees in NCCU Libraries: employee training is time-consuming yet indispensable, and it needs to be conducted with implementation in order to make student assistants understand the service type and coping style of library work and to improve the service quality; (4) Planning and management of atypical employees in NCCU Libraries: work content is mainly arranged by librarians; work quality of student assistants is assessed with their work attitude, cooperation, and work performance; (5) Impact of recruiting atypical employees in NCCU Libraries: employment policy of the university is reformulated, which leads to increasing employment costs yet decreasing number of student assistants, and thus it needs more administrative costs and better control of atypical employees’ work hours. Further suggestions are provided based on the research results in the study for reference.
    參考文獻: 一、中文
    于國欽(2015年11月27日)。非典型就業人數78萬史上最高。中時電子報。　檢自：http://www.chinatimes.com/newspapers/20151127000057-260202
    王雅怡 (2003)大學圖書館工讀生之運用與管理(未出版之碩士論文)。國立中興大學，台中市。
    成之約 (1998)。論派遣勞動及其對勞資關係的影響。就業訓練，16(6)，3-11。
    成之約、李誠、辛炳隆(2000)。勞動市場彈性化與非典型僱用。台北市：行政院勞委會編印。
    成之約、潘世偉、李健鴻、辛炳隆、張玉燕、陳秋蓉 (2012)。勞動政策。台北：空中大學。
    行政院主計處(2017)。104 年青少年狀況調查統計結果綜合分析。檢自：https://www.dgbas.gov.tw/public/Attachment/689113124T64VQLTY.pdf
    朱碧靜 (1996)。學生在圖書館人力資源之運用與管理。臺北市立圖書館館訊，13(4)，42-47。
    何永褔、楊國安 (1993)。人力資源策略管理。台北市：三民。
    呂宜欣 (2013)。公共圖書館使用非典型勞動力的影響與策略之研究(未出版之碩論文)。天主教輔仁大學，新北市。
    林芸蒂、林麗娟(2011)。大學圖書資訊學系學生服務學習之反思。圖書與資訊學刊，77，33-51。
    林敏秀 (2007)。非正式人員人力資源管理規劃之研究：以國家圖書館為例(未出版之碩論文)。國立臺灣師範大學，台北市。
    林淑馨 (2010)。質性研究：理論與實務。臺北市：巨流。
    邱子恆 (2008)。應用圖資背景研究生輪值大學圖書館參考諮詢服務台之研究。圖書與資訊學刊，65，75-91。
    邱駿彥 (1998)。日本勞工派遣之現狀。就業訓練，16(6)，17-25。
    國立政治大學圖書館網站(2013)。組織架構。檢自：http://www.lib.nccu.edu.tw/?m=1109&sn=112&id=73&mm=1101
    陳玉燕 (2006)。工讀人力管理機制之建立－從全人教育的觀點(未出版之碩論文)。中原大學，桃園市。
    陳錦慧 (2002)。非典型僱用因素及績效評估之探討(未出版之碩士論文)。國立中山大學，高雄市。
    張家逢 (2012)。圖書館流通工讀生使用線上學習之評估—以輔仁大學圖書館為例(未出版之碩士論文)。天主教輔仁大學，新北市。
    張嘉彬（2006）。大學圖書館組織創新之研究。大學圖書館，10(1)， 30-51。
    蔡金宏主持 (2012)。運用非典型勞工提升產業競爭力之研究(經濟部委託之研究報告，101年度國內外及中國大陸經濟研究及策略規劃工作項目四)。台北市：經濟部。
    蔡怡芬 (2010)。非典型僱用勞工塑造競爭優勢。就業安全，9(1)，68-78。
    鄭津津 (1998)。勞動派遣相關法律問題之探討。就業訓練，16(6)，12-16。
    鄭津津主持 (2010)。我國中央行政機關使用非典型勞動力的影響與因應(行政院研究發展考核委員會委託之研究報告，RDEC-RES-098-021)。台北市：行政院研究發展考核委員會。
    龔平邦 (1991)。管理學。台北市：三民。
    二、英文
    Andrea G. Stanfield, & Russell L. Palmer (2011). Peer-ing into the information commons; Making the most of student assistants in new library spaces. Reference Services Review, 38(4), 634-646.
    Aho, Melissa K., Beschnett, Anne M., & Reimer, Emily Y. (2010). Using an Untapped Resource: Expanding the Role of the Student Worker at the Bio-Medical Library. Public Services Quarterly, 6(1), 65-68.
    Aho, Melissa K., Beschnett, Anne M., & Reimer, Emily Y. (2011). Who is sitting at the reference desk?: The ever-changing concept of staffing the reference desk at the Bio-Medical Library. Collaborative Librarianship, 3(1), 46-49.
    Belous, R. S. (1989). How human resources systems adjust to the shift toward contingent workers. Monthly Labor Review, 112(3), 7-12.
    Boyer, L. M., & Theimer, W.C. (1975). The use and training of nonprofessional personnel at reference desks in selected college and university libraries. College & Research Libraries, 36(3), 193-200.
    Brenza, Andrew, Kowalsky, Michelle, Brush, & Denise (2015). Perceptions of students working as library reference assistants at a University Library. Reference Services Review, 43(4), 722-736.
    Byrne, Tim (2007). Tips from Tim: The Inevitable Student Assistant Column. Documents to the People, 35(3), 38.
    Chan, Kimberly Posin, Colvin, Jaimie Beth, Vinyard, Marc, Leach, Claire, Naumann, Mary Ann, & Stenis, Paul (2015). Libraries Across the Sea: Using a Virtual Presence and Skilled Student Assistants to Serve Students Abroad. Journal of Library Administration, May, 1-24.
    Connell, Ruth Sara, & Mileham, Patricia J. (2006). Student Assistant Training in a Small Academic Library. Public Services Quarterly, 2(2-3), 69-84.
    Cottrell, Terrance Luther, & Bell, Brigitte (2015). Library savings through student labor .The Bottom Line, 28(3), 82-86.
    Drewitz, Jessica M. (2013). Training student workers: a win-win; mentoring student workers and improving customer service in your library. AALL Spectrum, 18(2), 22-24.
    Farrell, Sandy L., & Driver, Carol (2010). Tag, You`re It: Hiring, Training, and Managing Student Assistants. Community & Junior College Libraries, 16(3), 185-191.
    Folk, Amanda L. (2014). How Well Are We Preparing Them?: An Assessment of First-Year Library Student Assistants’ Information Literacy Skills. College & Undergraduate Libraries, 21(2), 177-192.
    Fuller, F. Jay(1987). A student assistant program for the Nineties. College and Research Libraries News, 48(11), 691-692.
    Heather A. Jacobson, & Kristen S. Shuyler (2013). Student perceptions of academic and social effects of working in a university library. Reference Services Review, 41(3), 547-565.
    Holliday, W., & Nordgren, C. (2005). Extending the reach of librarians: Library peer mentor program at Utah State University. College and Research Libraries News, 66(4), 282-284.
    Holtze, Terri L., & Maddox, Rebecca E. (2002). Student Assistant Training in a Multi-Library System. Technical Services Quarterly, 19(2), 27-41.
    Jeal, Y. (2014). Strategic alignment at the University of Manchester Library: Ambitions, transitions, and new values. New Review of Academic Librarianship, 20(3), 278-295.
    Jones, P.J., Parsch, J.H., & Varghese, V.M. (2004). Graduate assistants at the University of Arkansas Libraries: Past, Future, and significance, Part I. Arkansas Libraries, 61(4), 6-10.
    Kalleberg, A.L. (2000). Nonstandard employment relations: part-time, temporary and contract work. Annual Review of Sociology, 26, 341-365.
    Lemery, Linda D. (2008). Student Assistant Management: Using an Evaluation Rubric. College & Undergraduate Libraries, 15(4), 451-462
    Logan, Firouzeh (2012). Student Workers: Essential Partners in the Twenty-First Century Academic Library. Public Services Quarterly, 8(4), 316-325.
    Maxey-Harris, Charlene, Cross, Jeanne G., & McFarland, Thomas (2010). Student Workers: The Untapped Resource for Library Professions. Library trends, 59(1-2), 147-165.
    Mestre, Lori S., & Lecrone, Jessica M. (2015). Elevating the Student Assistant: An Integrated Development Program for Student Library Assistants. College & Undergraduate Libraries, 22(1), 1-20
    Neuhaus, C. (2001). Flexibility and feedback: A new approach to ongoing training for reference student assistants. Reference Services Review, 29(1), 53-64.
    O`Neil, Frances, & Comley, Jenny (2010). Models and Management of Student Employees in an Australian University Library. Australian Academic & Research Libraries, 41(2), 100-112.
    Polivka, A. E. & Nardone, T. (1989). On the Definition of “Contingent Work”. Monthly Labor Review, 112(12), 9-16
    Power, June L. (2011). Training 2.0—Library assistants in the age of information. Journal of Access Services, 8(2), 69-79
    Rogers, Rutherford D. (1971).University library administration. New York : H. W. Wilson.
    Sarah J. Hammill, & Eduardo Fojo (2013). Using secret shopping to assess student assistant training. Reference Services Review , 41(3), 514-531
    Sare, Laura, Vanduinkerken, Wyoma, Ponsford, & Bennett (2009). Student workers wave goodbye to the government documents default list. Library Collections. Acquisitions and Technical Services, 33(4), 105-118.
    Stephenson, N.K., & Clair, L.S. (1996). Extending the clan: graduate assistantships in the reference department. Reference Services Review. 24(3), 29-36, 66.
    Stevens, Christy R. (2013). Reference Reviewed and Re-Envisioned: Revamping Librarian and Desk-Centric Services with LibStARs and LibAnswers. Journal of Academic Librarianship, 39(2), 202-214.
    The University of Chicago Library (2017). Organizational Structure. Retrieved from https://www.lib.uchicago.edu/about/thelibrary/
    Wards, D. (2003). Using virtual reference transcripts for staff training. Reference Services Review, 31(1), 46-56.
    Weston, Wil (2008). Understanding the integrative role of an academic library for undergraduate student workers(Master`s thesis). Available from ProQuest Dissertations and Theses.
    Yang, Zheng Ye. (2006, December 1). Library Working Environment: From the Perspective of Student Workers. Chinese Librarianship: an International Electronic Journal, 22. Retrieved February, 28, 2017, from http://www.iclc.us/cliej/cl22.htm
    描述: 碩士
    國立政治大學
    圖書資訊學數位碩士在職專班
    104913005
    資料來源: http://thesis.lib.nccu.edu.tw/record/#G0104913005
    数据类型: thesis
    显示于类别:[圖書資訊與檔案學研究所] 學位論文

    文件中的档案:

    没有与此文件相关的档案.



    在政大典藏中所有的数据项都受到原著作权保护.


    社群 sharing

    著作權政策宣告 Copyright Announcement
    1.本網站之數位內容為國立政治大學所收錄之機構典藏，無償提供學術研究與公眾教育等公益性使用，惟仍請適度，合理使用本網站之內容，以尊重著作權人之權益。商業上之利用，則請先取得著作權人之授權。
    The digital content of this website is part of National Chengchi University Institutional Repository. It provides free access to academic research and public education for non-commercial use. Please utilize it in a proper and reasonable manner and respect the rights of copyright owners. For commercial use, please obtain authorization from the copyright owner in advance.

    2.本網站之製作，已盡力防止侵害著作權人之權益，如仍發現本網站之數位內容有侵害著作權人權益情事者，請權利人通知本網站維護人員(nccur@nccu.edu.tw)，維護人員將立即採取移除該數位著作等補救措施。
    NCCU Institutional Repository is made to protect the interests of copyright owners. If you believe that any material on the website infringes copyright, please contact our staff(nccur@nccu.edu.tw). We will remove the work from the repository and investigate your claim.
    DSpace Software Copyright © 2002-2004  MIT &  Hewlett-Packard  /   Enhanced by   NTU Library IR team Copyright ©   - 回馈