政大機構典藏-National Chengchi University Institutional Repository(NCCUR):Item 140.119/115394
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    Please use this identifier to cite or link to this item: https://nccur.lib.nccu.edu.tw/handle/140.119/115394


    Title: 電子化健康服務管理議題研討：服務設計，服務遞送，服務績效
    Authors: 張欣綠
    Contributors: 資訊管理學系
    Keywords: 電子健康;服務管理;台大醫院;個案研究
    eHealth;service management;National Taiwan University Hospital;case study
    Date: 2014
    Issue Date: 2017-12-25 15:35:30 (UTC+8)
    Abstract: 面對今日老化嚴重的社會, 電子健康照護的需求遽增，也成為健康照護中最快速發展的一塊。因此，如何設計一個具永續經營力的電子健康服務是十分重要的。根據適配的概念，本研究嘗試找出跟病人偏好最適配的電子健康服務特性，並且提出高適配度的電子健康服務有助於服務績效的提昇。我們以台大醫院電子健康照護中心為例，收集該中心的資料驗證我們的假說。我們研究顯示如何透過服務設計找出具高適配度的服務特性，並且如何解決妨礙適配的障礙。
    Because of today’s rapidly aging society, the demand for eHealthcare has dramatically increased, and eHealthcare has become one of the fastest growing areas of healthcare today. How to design a sustainable eHealth service has therefore become a critical issue in the eHealth industry. Based on the concept of fit, this study attempts to identify the fit between eHealth service features and patient preferences and proposes that high levels of fit contribute to eHealth service performance. We conducted a case study in which data were collected from the eHealthcare program at the National Taiwan University Hospital. The results of the study corroborate our previous proposition that eHealth services are more sustainable when there is an existing fit between service features and patient preferences. Our findings also empirically demonstrate that eHealth service providers can create service fit in practice through activities that identify fit and resolve potential barriers to achieving fit.
    Relation: 執行起迄：2014/08/01~2015/08/31
    103-2410-H-004-106
    Data Type: report
    Appears in Collections:[Department of MIS] NSC Projects

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