政大機構典藏-National Chengchi University Institutional Repository(NCCUR):Item 140.119/114407
English  |  正體中文  |  简体中文  |  Post-Print筆數 : 27 |  全文笔数/总笔数 : 113311/144292 (79%)
造访人次 : 50922832      在线人数 : 945
RC Version 6.0 © Powered By DSPACE, MIT. Enhanced by NTU Library IR team.
搜寻范围 查询小技巧：
  • 您可在西文检索词汇前后加上"双引号"，以获取较精准的检索结果
  • 若欲以作者姓名搜寻，建议至进阶搜寻限定作者字段，可获得较完整数据
    •  进阶搜寻


    请使用永久网址来引用或连结此文件: https://nccur.lib.nccu.edu.tw/handle/140.119/114407


    题名: 建構高等教育機構行政人員內部關係品質模型與實務之研究：以領導成員交換與內部關係投資為干擾變數
    The Study on the Construction of Model and Practice of Internal Relationship Quality on Administrative Staffs in Higher Education Institutions: Leader-Member Exchange and Internal Relationship Investment as Moderators
    作者: 彭耀平
    何希慧
    关键词: 內部服務補救;內部關係投資;內部關係品質;高等教育機構;領導成員交換
    internal service recovery;internal relationship investment;internal relationship quality;higher education institution;leader-member exchange
    日期: 2016-09
    上传时间: 2017-11-06 16:26:01 (UTC+8)
    摘要: 校務研究（Institutional Research）人力資源管理議題，漸獲校務研究者關注；如何有效地提升高等教育機構行政人員的工作態度與績效產出，進而滿足學校利害關係人各項需求，是校務治理中重要的課題之一。本研究旨在：一、探討大學內部服務補救能否提升學校與行政人員間關係品質；二、了解大學進行內部關係的投資程度，是否影響內部服務補救對內部關係品質的提升；三、分析在不同交換關係（高／低品質領導—成員交換）下，大學內部服務補救所產生的效果（內部關係品質）是否有所差異。本研究以公、私立大學250位行政人員為研究對象，採問卷調查方式，並利用階層迴歸分析與Chow test來檢驗內部服務補救與內部關係品質間的關聯性，以及干擾變數（領導成員交換和內部關係投資）程度上的差異是否會影響上述兩者關係的變化。實證結果發現，研究假設皆獲支持。最後，研究結論針對理論與實務意涵及後續研究提出具體建議。
    Recently, issues of human resource management in institutional research (IR) gradually attract lot of attention from IR researchers, thus how to effectively improve administrative staffs’ job attitude and performance to meet the needs of stakeholders is one of the key issues in institutional governance. This study aims to explore: (1) whether internal service recovery enhances internal relationship quality; (2) whether universities’ internal relationship investment positively moderates relationship between internal service recovery and internal relationship quality; (3) whether effectiveness of internal service recovery differentiates under different exchange relationship (high/low quality leader-member exchange). The participants in this study were 250 administrative staffs from national and private universities. Hierarchical regression analysis and Chow test were adopted to seek relationship between internal service recovery and internal relationship quality, and whether degree of difference of moderators (leader-member exchange and internal relationship investment) had significant impact on relationship between internal service recovery and internal relationship quality. Empirical results showed that all hypotheses were supported. Finally, based on the results, this study provides some discussions, suggestions and managerial implications for future studies in higher education.
    關聯: 教育與心理研究, 39(3), 1-37
    数据类型: article
    DOI 連結: http://dx.doi.org/10.3966/102498852016093903001
    DOI: 10.3966/102498852016093903001
    显示于类别:[教育與心理研究 TSSCI] 期刊論文

    文件中的档案:

    档案 大小格式浏览次数
    39(3)1-37.pdf19292KbAdobe PDF2474检视/开启


    在政大典藏中所有的数据项都受到原著作权保护.


    社群 sharing

    著作權政策宣告 Copyright Announcement
    1.本網站之數位內容為國立政治大學所收錄之機構典藏，無償提供學術研究與公眾教育等公益性使用，惟仍請適度，合理使用本網站之內容，以尊重著作權人之權益。商業上之利用，則請先取得著作權人之授權。
    The digital content of this website is part of National Chengchi University Institutional Repository. It provides free access to academic research and public education for non-commercial use. Please utilize it in a proper and reasonable manner and respect the rights of copyright owners. For commercial use, please obtain authorization from the copyright owner in advance.

    2.本網站之製作，已盡力防止侵害著作權人之權益，如仍發現本網站之數位內容有侵害著作權人權益情事者，請權利人通知本網站維護人員(nccur@nccu.edu.tw)，維護人員將立即採取移除該數位著作等補救措施。
    NCCU Institutional Repository is made to protect the interests of copyright owners. If you believe that any material on the website infringes copyright, please contact our staff(nccur@nccu.edu.tw). We will remove the work from the repository and investigate your claim.
    DSpace Software Copyright © 2002-2004  MIT &  Hewlett-Packard  /   Enhanced by   NTU Library IR team Copyright ©   - 回馈