政大機構典藏-National Chengchi University Institutional Repository(NCCUR):Item 140.119/112092

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政大機構典藏 > 商學院 > 企業管理學系 > 期刊論文 > Item 140.119/112092

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題名:	The human side of total quality management in Taiwan: Leadership and human resource management
作者:	陳文賢 Chen, Wenhsien
貢獻者:	企管系
關鍵詞:	Human resource management;Leadership;Total quality management
日期:	1997
上傳時間:	2017-08-22 17:13:07 (UTC+8)
摘要:	Total quality management (TQM) is widely recognized as an effective approach to enhance a firm`s competitive advantage. In addition to technical elements such as statistical process control, product design, etc. the successful implementation of TQM requires senior executive leadership and effective human resources management. Examines the leadership and human resources management of TQM in Taiwan. Data were collected from field interviews and questionnaire surveys conducted in US and Japanese subsidiaries, and local firms. Criteria stipulated in the Malcolm Baldrige National Quality Award of the USA were used to assess the quality of leadership and human resources management. Results of MANOVA (Multivariate analysis of variants) reveal that a company with larger sales revenue, a larger number of employees, or with greater production automation manifests better leadership and human resources management. The chi-square test shows that foreign-invested companies are superior to local firms in leadership. Canonical correlation analysis concludes that both leadership and human resources management are positively correlated with the management effectiveness of the quality department. Discusses the managerial implications of these research findings
關聯:	International Journal of Quality and Reliability Management , 14(1), 24-45
資料類型:	article
DOI 連結:	https://doi.org/10.1108/02656719710156761
DOI:	10.1108/02656719710156761
顯示於類別:	[企業管理學系] 期刊論文

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