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Title:	Factors that impact the performance of e-Health service delivery system
Authors:	Chang, Hsin-Lu 張欣綠
Contributors:	資管系
Keywords:	Communication;Delivery;E-health;Intra-organization;Quality;rint;Training
Date:	2011
Issue Date:	2017-08-21 16:50:29 (UTC+8)
Abstract:	In the information society, electronic healthcare service (e-health), the new concept of medical treatment, has been introduced to improve health and healthcare. In order to deliver e-Health more efficiently, we focus on the improvement of internal service systems. Based on service blueprinting, we divide the e-Health delivery system into three parts: 1. support processes, 2. intra-organization communication, and 3. contact employees. We hypothesize that a good e-Health support processes in terms of staff training and IT support activities can contribute to higher levels of contact employees` service quality, which in turn improves the quality of customer actions. We are also interested in investigating the role of intra-organizational communication in the e-Health service delivery. Four types of intra-organizational communication in e-Health are identified and their impacts on employee service quality are explored.
Relation:	Proceedings - 2011 International Joint Conference on Service Sciences, IJCSS 2011, 論文編號 5960336, Pages 237-241 2011 International Joint Conference on Service Sciences, IJCSS 2011; Taipei; Taiwan; 25 May 2011 到 27 May 2011; 類別編號E4421; 代碼 86198
Data Type:	conference
DOI 連結:	https://doi.org/10.1109/IJCSS.2011.54
DOI:	10.1109/IJCSS.2011.54
Appears in Collections:	[資訊管理學系] 會議論文

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